In June 2013 the company has started the Internet self-service B2B portal dedicated to the major customers. The portal is an integrated part of ERP system. Customers are able to order products and view system information related to their account on their own (order schedule and history, financial status, invoice and despath docket copies in printable format etc.).
The project is merged to weighbridge and loading automation as a part of 3-step self-service plan. As a result clients are able to control the status of their trucks and receive notifications once the loading process is finished.For customers who want to actively use it, there is an option to create loading tickets (collections) and this way to eliminate the need of contact with the Customer Service Department.
The portal is a free of charge tool and is constantly improved. In the near future, Trzuskawica S.A. is planning to make it available for hauliers and simplify management of driver’s authorisations as well as speed up dispatch process.